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Little, inexpensive things mean a lot

photo credit: Dennis Wong What transforms an experience from “acceptable” to “cant wait to tell my friends”? To me, “acceptable” service starts with a smile, an effort to make sure the customer...

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Knowing when to be a cowboy

photo credit: crowt59 It’s not unusual for entrepreneurs to display a cowboy mentality. I don’t mean so much a “shoot first and ask questions later” thing as much (though it certainly exists) as much...

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Making it personal at BusyMac

If you live in Northwest Montana, you know that one of the things we “cling to” is high school sports. I live in Columbia Falls, a town of about 4500 people. Our arch rival is Whitefish, a town of...

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Sand gets in everything

photo credit: nattu Twenty-three years ago, I sold a now-kinda-embarrassing piece of software to someone and started a relationship that continues to this day. Two weeks ago, I found out that one of...

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Out of Stock

photo credit: Zigar When your store is out of stock on an item…what does your staff do and say? When I was out of state not long ago, I looked around for a pair of light hikers for everyday wear. I...

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What if you actually followed up?

Does your business follow up with your clients and prospects like you should? You should probably consider what “like you should” means, before deciding whether you follow up properly or not. Having...

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Protecting your business

Business owners protect their business by reducing risk, managing cash flow, getting appropriate legal advice and insuring their people and assets properly. The thing is, you can do those all things...

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Strategic Notepad: Take Ownership

Last week, we talked about the opportunity presented to you when you find yourself helping a client in a stressed, deadline-driven or other pressure-filled situation. You can either create a good...

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Listen to clients. They say the darndest things.

I love polarized lenses. Sunlight reflected off snow or water is brutal on my eyes. Polarized prescription shades make it all better. They aren’t inexpensive, yet the payoff in improved vision and eye...

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Ask questions while the answers still matter

Back in November 2017, my wife hit a deer at 70 mph on a four-lane road on her way to work in the pre-dawn hours a few days before Thanksgiving. The events that followed provided a number of takeaways...

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